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Shipping Policy
Last updated: January 2024
Free Shipping
Orders above ₹499
2-7 Days
Delivery time
Pan India
Delivery coverage
COD Available
Pay on delivery
Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| Below ₹499 | ₹49 |
| ₹499 and above | FREE |
* COD orders have an additional charge of ₹29 for cash handling
Delivery Timelines
| Location | Estimated Delivery |
|---|---|
| Metro Cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad) | 2-3 business days |
| Tier-1 Cities (Pune, Ahmedabad, Jaipur, Lucknow, etc.) | 3-5 business days |
| Tier-2 & Tier-3 Cities | 5-7 business days |
| Remote Areas (Northeast, J&K, etc.) | 7-10 business days |
📦 Order Processing
- • Orders placed before 2 PM are dispatched the same day (Mon-Sat)
- • Orders placed after 2 PM are dispatched the next business day
- • Sunday and public holidays are non-working days
Shipping Partners
We partner with leading logistics providers to ensure safe and timely delivery:
- Delhivery
- BlueDart
- DTDC
- Ecom Express
- India Post (for remote areas)
Our shipping partner Shiprocket automatically selects the best carrier based on your pincode for optimal delivery speed.
Order Tracking
Once your order is shipped, you will receive:
- Email notification with tracking number and link
- SMS updates on shipment status
- WhatsApp updates (if opted in)
You can also track your order anytime by logging into your account and visiting the "My Orders" section.
Cash on Delivery (COD)
- COD is available for orders up to ₹5,000
- COD handling fee: ₹29 per order
- Please keep exact change ready for the delivery person
- COD is not available for some remote pincodes
Delivery Attempts
- Our delivery partners will make up to 3 delivery attempts
- You will be contacted before each delivery attempt
- If all attempts fail, the order will be returned to us
- Refund will be processed after deducting shipping charges (both ways)
Undeliverable Shipments
Orders may be returned to us if:
- Incorrect or incomplete address provided
- Recipient unavailable after 3 attempts
- Delivery refused by recipient
- Pincode not serviceable
Check Serviceability
Enter your pincode on the product page or cart to check if delivery is available in your area and the estimated delivery time.
Contact Us
For shipping-related queries:
- Email: shipping@graphh.com
- Phone: +91 98765 43210 (Mon-Sat, 10 AM - 6 PM)
- WhatsApp: +91 98765 43210