Privacy Policy
Last updated: January 2024
At Graphh Cosmetics ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website graphh.com or graphh.in.
1. Information We Collect
Personal Information
We may collect personal information that you provide to us, including but not limited to:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely through Razorpay)
- Account credentials
- Order history and preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device information (browser type, operating system)
- IP address and location data
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Send marketing communications (with your consent)
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
3. Information Sharing
We may share your information with:
- Service Providers: Payment processors (Razorpay), shipping partners (Shiprocket), email service providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing through Razorpay (PCI-DSS compliant)
- Regular security assessments
- Access controls and authentication
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your account and data
- Opt-out of marketing communications
- Export your data
To exercise these rights, contact us at privacy@graphh.com
6. Cookies
We use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@graphh.com
- Phone: +91 98765 43210
- Address: 123 Beauty Lane, Mumbai, Maharashtra 400001, India